Cancellation & Refund Policy

Royce Brook Media, is committed to delivering exceptional value. This policy outlines the terms for refunds and cancellations across our services.

Eligibility for Refunds

Refunds are granted under the following conditions:

• A product or service is defective or not as described.
• The customer cancels a service before it has been provided or before any work has commenced.
• An error occurs on our end, such as duplicate charges.

Refund Request Window

Refund requests must be submitted within 3 days of the purchase date.

Non-Refundable Items

Refunds will not be issued for:

• Services already rendered or work already completed.
• Digital products once they have been accessed or downloaded.
• Situations where the customer changes their mind after the service has begun.

Monthly Service Cancellations

After the initial 90-day implementation period, all ongoing Outspire services are month-to-month. You may cancel at any time with 30 days written notice. No long-term contracts. No cancellation fees.

How to Request a Refund

To request a refund, contact our team at monte@roycebrookmedia.com with your order details, reason for the refund, and any supporting documentation.

Refund Processing

Once approved, refunds will be processed back to the original payment method within 5 to 10 business days.

Contact Us

If you have any questions about this policy, reach out to us at monte@roycebrookmedia.com or call (908) 287-5015.

Royce Brook Media LLC. 52 West Main Street, Somerville, NJ.